How To Solve “The wireless customer is not available” Issues


“The wireless customer is not available” is one of the most discouraging messages you have heard when calling a person that utilizes smart home technology with robots. This disheartening message might be coming when you have a very important message to deliver, and getting such a setback can get you furious and disoriented. However, getting angered by the message is not the next thing. You first need to understand why this happens to begin with.

wireless customer is not available

If you are looking for where to know the reason behind you getting the “the wireless customer is not available” message, this post is the right one for you. Here is a complete guide on why you get this message and possible fixes. Continue with the read, will you!?

As you could have rightly guessed, one of the most possible reasons you get the “The wireless customer is not available” message is that the user’s phone is turned off at the time. The phone might be on but it is likely that there is no service activity at the area at the time. Regardless, let us dive into it more deeply so you can understand the different things that might instantiate this message.

Why Do I Get A “The wireless customer is not available” Message?

As hinted above, there are different causes that can instigate you to get the message above. A look into them is what this section of the post is all about. They are better explained below.

Bad connection in the area

This is probably the number one on the list. Remember, that the connection from your side is okay and does not necessarily make the connection at the other end the same. When the person you are trying to call has a poor connection, you are likely to receive the “wireless customer is not available” message. Perhaps they have relocated to an area where the connection is very weak at your time of calling. The simple fix to this is waiting for some moments; minutes or a few hours and calling again. As humans are unlikely to stay stagnant at the same place for hours, unless they are busy working to meet end means, you might be able to put a call through by the time you make the next attempt. If this, however, persists, it is likely that the issue is not a poor connection. Go to the next one.

The phone is switched off

It is very possible that the phone you are trying to call is already switched off. Anything could have caused this. People forget to charge their phones every now and then. What is more, they might not be aware that the phone is turned off due to a lack of power. Sometimes, it is the phone turning off accidentally as it is put into a pocket or inside a bad. You cannot be sure. Yet, there are several understandable reasons that could make the phone you are trying to call be turned off. Like the scenario mentioned above, there is nothing much you can do here. You just have to wait and hope that the coast is clear for the call in your next attempt. Wait for some time and try calling the phone again later.

Related: How To Bypass Failed, Virus Detected Message

You have to face it; you might have been blocked

Well, this happens even when we least expect it. People get blocked. It is not really a biggie. While you expect to be able to put a call through to the number you are trying to call, the reality may be that you have already been blocked. We understand how confusing that may make you, of course. But “it is what it is”, so they say.

However, being blocked is not always intentional. People mistakenly block contacts. Namesake, children playing with the phone, name it. At the same time, it might be what the recipient wants – to not talk to you in the meantime or… Oh no…! Ever again in life!

The only thing you can do here is to perhaps get in touch through a mutual acquaintance. You can make inquiries on why you were blocked but if it is what the recipient wants, is there anything you can do about it!?

Battery dislodged

Yes, most of the phones out there nowadays come with inbuilt batteries. So this is very unlikely. However, you need not be informed that there are still phones with removable batteries. A lot of them out there. If your recipient is someone you know to the extent of being aware of the kind of phone he uses, and yes he uses an old phone, who says it could not be a dislodged battery problem?

Engaging in physical activities may make the phone’s battery shift from the contact spot, thereby resulting in it being turned off, unknown to the owner. When this person is called, the caller would receive the “the wireless customer is not available” message. Very frustrating, of course, but there is nothing you can do about it.

Service is completely out

There is a huge difference between poor connection and service outages. Not only do the users, but the network providers also experience service outages, too. When this happens, you may likely not be able to reach the person you are trying to call.

There is something you can do here though. And maybe that is a good one. Call the service providers to find out if they are going through a service blackout in the recipient’s area. You can as well call your own service provider to find out if it is from their end too. If neither happens to be the case, then the issue is from elsewhere.

When none of the causes mentioned above seems to be the cause for the “wireless customer is not available” that you are getting, the only thing you can do is to try to reach the person using another means entirely.

5 Fixes To “The Wireless Customer Is Not Available” Issues

Now that you are familiar with the likely causes of that frustrating message you are getting, it is time we look into the fixes. We understand how confused you can be especially if the conversation is a very needed one that must be done with at that time.

  • 1. Send a message

The first point of contact with someone you cannot connect with on phone is the use of messages. Even when the phone is not connecting to your phone, the other user might still be able to get your message. So, when the person you are trying to call is not connectable through a phone call, leave him or her a message.

There are several means by which you can leave the person a message., For example, as an iPhone user, there is the iMessage application that allows you to leave a message to another user even when their line is not connecting. There are social media applications too; chat apps as they are called that offer seamless live chat features Examples of which are Facebook, WhatsApp, Twitter, and Instagram.

By messaging this person, you are able to find out what is wrong. You can know for certain if this person is just not up for a call or if things have gone as bad as not wanting to talk to you intentionally.

  • 2. Confirm, that you were not blocked or did the blocking yourself

Not all blockings are intentional. Sometimes, this happens as a result of kids playing with our phones or stuff pressing when we leave the phone unlocked in our pocket. Either way, there are ways you can confirm that you did not block this other user. In the case the blocking was done by the other user, well, you will have to get in touch with this person in another way to ask why you were blocked. As far as we can tell, network providers would not be willing to provide you with such private information.

The use of social media applications can help you reconnect with this person to get direct answers. While you might not want to reach out when your instinct tells you that you were blocked by the other person, it is always the best thing to do. Sometimes, the blocking was intentional or happened without their knowledge. Asking them about it will give you a clearer picture after which you can decide to stay away.

How to unblock a contact on an Android phone

If you are a user of the Android operating system, you can check and unblock another user by going through the steps listed below. While the steps may vary depending on the Android version and mobile brand, these can still give you a hint.

  • 3. Open your phone dialer application
  • 4. Go to the Contacts screen
  • 5. Open the settings which is usually found under the menu icon.
  • 6. Click on Call Blocking
  • 7. Tap on the “Blacklist” tab. You will see the list of your blocked users. You can unblock your blocked contacts from here.

How to unblock a contact on iPhone

Checking your blocked users’ list on iOS takes a different approach. The steps are as follows:

  • Open the dialer application
  • Go to the Contacts section.
  • Scroll down to the contact in question or use the search box to locate it
  • Tap on the Unblock this Caller option which is only active if the contact was already blocked by you.
  • Confirm the unblock request and that solves it.

Following the unblock process, you can attempt to call this contact again. If the call is still giving you a “the wireless customer is not available” message, then you blocking the person was not the reason you could not put a call through. It is as well possible that the other user blocked you perhaps after finding out that you blocked her. It may also be another cause entirely. Onto the next one!

How about you restart your phone?

It is technology after all. Sometimes, it fails us. We cannot have a perfect machine, as they say. So, the possibility of your device malfunctioning causing this message of “the wireless customer is not available” cannot be written off. Here, restarting your phone can make an impact. You would be surprised to see that you are able to place calls and do other things the device has been denying you access to after restarting it.

  1. Restarting your Android phone
  2. Press and hold the power button for a few seconds.
  3. In the emerging prompt screen, select Restart from the options.
  4. Give it a few seconds or minutes to restart and leave things to completely boot up.

In the case you chose to Power Off the phone, you would need to manually press the power button to power it on again.

Restarting your iPhone

Again, the process is different, and this time a little trickier depending on your iPhone model and iOS. The followings should work for most of the iPhone models regardless.

  • Press the volume key with the power/lock button.
  • Drag the slider to the right to completely turn off the phone.
  • Give it a few seconds and press and hold the power button again to put on the phone.
  • Release the button as the screen shows the startup process.

After restarting your phone, try to put the call through again. You will be surprised to see things work out as you want. If, however, the problem persists, proceed to the next solution.

Remove the SIM card and reinsert

Just as the battery could have been dislodged accidentally, it can happen to the SIM card too. Even if this was not the case, simply reinserting the SIM may do the magic.

How to reinsert your SIM card on an Android phone

Locate the SIM card slot on the device. Nowadays, it is mostly located at one of the phone side edges.

Use a pin to push out the SIM by inserting it (the [pin) into the little hole on the SIM slot entrance.

  1. Remove the SIM card from the tray.
  2. Wipe the SIM card metal interface.
  3. Wait for about half a minute and reinsert the SIM card.

How to reinsert your SIM card to solve the “the wireless customer is not available” issue on your iPhone.

Locate the SIM card slot at the power button side of the phone. Sometimes, it might be located on the opposite side.

  • Apply a pin to the tiny hole to eject the SIM.
  • Clean the SIM card interface, wait for a few seconds and place it back into the tray.

Confirm if there is a service outage

Contacting the customer service for your network provider will give you information on the service status. You can ask about the status in your location and that of your recipient. It might be a network failure after all.

That should cover all that you need to know about the “the wireless customer is not available” issue you are experiencing. Might be a network failure, the user simply blocked you or vice-versa, or the battery or SIM card dislodging. Whichever one it turned out to be, we hope you got the solution here.

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