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Organizations that provide health and social care services are facing numerous challenges nowadays. With demand rising for services and resources such as funding and staffing dwindling, they have their work cut out for them.
Some are rapidly modernizing their software in response. They can improve workflow, care delivery, patient management, and revenue generation with cutting-edge tools. They can also stay on top of their books. Likewise, they can secure their priceless data from increasing cybersecurity attacks against the health care industry.
Here are some examples of essential software for organizations that offer health and social care:
1. CRM Software
Sophisticated CRM (Constituent Relationship Management) software for health and social services is proving to be vital. It allows such organizations to focus on personalized client care by helping them manage some of the following:
- Client lifecycles
- Calls
- Referrals
- Caseworkers
- Caregivers
- Volunteers
- Mentors
- Donors
The most in-demand case management tools enhance productivity by displaying real-time data for client admission, case notes, service delivery, and discharge all in one place. They also allow team leaders to build customized care plans, record case activity, and more.
Setting up top CRM software is also easy when it’s preconfigured to meet most of an organization’s essential data and workflow needs, including integrated intake, case lifecycle workflow, and resource management.
2. Booking Software
Advanced booking software helps health and social services organizations manage appointments digitally on the Internet. It may even let their clients remotely schedule appointments. Notifications from this software help staff manage their time.
3. Fundraising Tools
Fundraising tools help health and social services organizations raise revenue in interesting ways. An example of a fundraising tool is the fundraising thermometer. This visual aid helps motivate organizations, volunteers, and donors. It can also initiate friendly rivalries between organizations raising funds.
4. Inventory Management Platforms
Health and social services teams that rely on medical equipment and deliver medication use specific management software to track their inventory. These tools ensure that inventory is always sufficient by automatically placing orders on time. They also offer maintenance alerts. Some management platforms powered by Artificial Intelligence (AI) also track counterfeit goods and medication in the supply chain, helping services quickly block potentially unsafe equipment and handle recalls.
5. Accounting Software
Modern accounting software helps organizations that offer health and social services manage their books. Even some free-of-cost tools offer plenty of features. Some of the best nonprofit CRM software also seamlessly integrates with the most popular bookkeeping tools like QuickBooks to give users a smoother experience.
6. Anti-Ransomware Technology
Cybersecurity attacks from ransomware gangs against healthcare organizations are escalating primarily for two reasons. The first reason is that many healthcare companies have lax cybersecurity defenses. The second is that their data is precious and valuable. Not only can ransomware gangs hold the data hostage for extortion, but they can steal the data to sell to the highest bidder on the Dark Web.
That’s why anti-ransomware technology that uses machine learning to proactively stop cybersecurity attacks and carries ransomware rollback technology to minimize operational downtime is finding favor in the healthcare industry.
Health and social services organizations utilize these six kinds of software today for efficiency, security, and management.
